Returns and refunds

What are the conditions for a return?

Items in new condition and in their original packaging can be returned within 30 days of delivery. To return your MEEKOs, send us an email to [email protected] with your name, email address and order number, which you will find in your order confirmation email.

There is an error in the order I received...

Did you receive the wrong model or the wrong size? There was probably a human error at the warehouse - it can happen. But don't worry, we'll take care of everything!

If the pair you receive does not correspond to your order, please contact our customer service department at contact@meeko.store. We will exchange your pair (free of charge, of course).

How do I make an exchange?

Nous échangeons votre paire gratuitement. Il vous suffit de nous envoyer un e-mail à [email protected] pour recevoir le bon de retour prépayé.

What are the conditions for returning an item?

We offer credit notes and refunds. At your request, MEEKO can refund your order or issue a credit note, provided that you return your order in its original condition and unused packaging within 30 days of delivery. In the case of a refund, we will credit your bank account for the amount of the returned item. 

If you have any questions, please do not hesitate to contact Customer Service by e-mail at [email protected]. We'll do our utmost to satisfy you!